If you have any questions or require assistance, please do not hesitate to reach out to us throught the provided channels. Our team is ready to assist you promtly and provide you with the highest level of service.
Once your order has been prepared and shipped, we will promptly send you an email containing a tracking number. This tracking number will enable you to easily track the progress of your package by visiting the shipper’s website:
If your country is not listed, you may send us an email by filling the form above
You can acquire our samples exclusively by purchasing the Discovery Set as we do not offer individual sample sales.
We ship to more than 90 countries worldwide. At Isabey we strive to offer delivery to our dear customers and to reduce delivery times. You will be able to find out all delivery options at checkout once you specified a delivery address.
Usually dispatched within 48 hours.
To have more delivery information, add all the desired products to your card and continue the checkout where you may fill your delivery address and we will propose you all the shippings options.
Our samples are filled with 2 ml of fragrance, although the container has a capacity exceeding 2 ml.
Please note that the pictures displayed on the Discovery Set page are purely for illustrative purposes.
We take pride in upholding a strict policy against the testing of our perfumes on animals. As part of our unwavering dedication to ethical principles and the welfare of living creatures, we have implemented comprehensive measures to ensure that no animals are subjected to any form of testing during the development and production processes of our perfumes.
Our products are considered as vegan.
If your order has been shipped and you received the email with the tracking number of your parcel, you may contact the transporter to have more information about the delivery time of your shipment.
We kindly inform you that once your order has been dispatched, the delivery time is in the hands of the transporter.
Please note that the delivery time may depends on your address.
Isabey advisors are available by phone Monday through Friday, from 10am to 5pm CET at the following phone number:
+33 1 47 20 59 25