{"id":14505,"date":"2026-11-03T19:00:13","date_gmt":"2026-11-03T18:00:13","guid":{"rendered":"https:\/\/isabeyparfums.com\/en\/faq\/"},"modified":"2026-11-03T19:00:13","modified_gmt":"2026-11-03T18:00:13","slug":"faq","status":"publish","type":"page","link":"https:\/\/isabeyparfums.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14505\" class=\"elementor elementor-14505 elementor-bc-flex-widget\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f27c34f e-con-full jcs-sec e-flex e-con e-parent\" data-id=\"f27c34f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2c53b4 elementor-widget elementor-widget-html\" data-id=\"e2c53b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>html.jfux-faq .jcs-chips{display:none}<\/style><div class=\"jcs jcs-only\"><\/div><script>window.jcsR&&jcsR({\"role\":\"top\",\"cls\":\"jfux-faq\",\"title\":{\"en\":\"FAQ\",\"fr\":\"Questions fr\u00e9quentes\",\"it\":\"Domande frequenti\"},\"intro\":{\"en\":\"Find answers about orders, delivery, samples and our fragrances.\",\"fr\":\"Retrouvez nos r\u00e9ponses sur les commandes, la livraison, les \u00e9chantillons et nos parfums.\",\"it\":\"Trova le risposte su ordini, consegna, campioni e le nostre fragranze.\"},\"search\":{\"en\":\"Search a question\",\"fr\":\"Rechercher une question\",\"it\":\"Cerca una domanda\"},\"chips\":[],\"none\":{\"en\":\"No matching question. Try another word or contact us below.\",\"fr\":\"Aucune question ne correspond. Essayez un autre mot ou contactez-nous ci-dessous.\",\"it\":\"Nessuna domanda corrisponde. Prova un\u2019altra parola o contattaci qui sotto.\"}},document.currentScript.previousElementSibling)<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa8edd0 e-con-boxed e-flex e-con e-parent\" data-id=\"fa8edd0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6d1558c elementor-widget elementor-widget-toggle\" data-id=\"6d1558c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1141\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1141\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1141\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1141\"><p>Once your order has been prepared and shipped, we will promptly send you an email containing a tracking number. This tracking number will enable you to easily track the progress of your package by visiting the shipper&#8217;s website:<\/p><ul><li>If your order is shipped by DHL, you may tack it on <a href=\"https:\/\/www.dhl.com\/fr-en\/home\/tracking.html\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\">dhl.com<\/span><\/a> and enter your tracking number to stay updated on the status of your shipment.<\/li><li>If your order is NOT shipped by DHL, you may track your shipment by visiting the following website depending on the country of delivery :<ul><li>France : <a href=\"https:\/\/www.laposte.fr\/outils\/suivre-vos-envois\" target=\"_blank\" rel=\"noopener\">Colissimo<\/a><\/li><li>United States : <a href=\"https:\/\/tools.usps.com\/go\/TrackConfirmAction_input\" target=\"_blank\" rel=\"noopener\">USPS<\/a><\/li><li>United Kingdom : <a href=\"https:\/\/www.parcelforce.com\/track-trace\" target=\"_blank\" rel=\"noopener\">Parcelforce<\/a><\/li><li>Italy : <a href=\"https:\/\/services.brt.it\/it\/tracking?OP=&amp;CD=\" target=\"_blank\" rel=\"noopener\">BRT<\/a><\/li><li>Germany : <a href=\"https:\/\/tracking.dpd.de\/status\/de_BE\/parcel\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Saudi Arabia : <a href=\"https:\/\/splonline.com.sa\/en\/\" target=\"_blank\" rel=\"noopener\">Saudi Post<\/a><\/li><li>Romania : <a href=\"https:\/\/www.posta-romana.ro\/en\/track-trace.html\" target=\"_blank\" rel=\"noopener\">Posta Romana<\/a><\/li><li>Switzerland : <a href=\"https:\/\/www.post.ch\/en\/receiving-mail\/track-consignments\" target=\"_blank\" rel=\"noopener\">Swiss Post<\/a><\/li><li>United Arab Emirates : <a href=\"https:\/\/www.emiratespost.ae\/\" target=\"_blank\" rel=\"noopener\">Emirates Post<\/a><\/li><li>Greece : <a href=\"https:\/\/elta.gr\/track\" target=\"_blank\" rel=\"noopener\">ELTA<\/a><\/li><li>Autralia : <a href=\"https:\/\/auspost.com.au\/\" target=\"_blank\" rel=\"noopener\">Autralia Post<\/a><\/li><li>Spain : <a href=\"https:\/\/www.seur.com\/livetracking\/pages\/seguimiento-online-busqueda.do\" target=\"_blank\" rel=\"noopener\">SEUR<\/a><\/li><li>Netherlands : <a href=\"https:\/\/www.dpd.com\/nl\/nl\/ontvangen\/volgen\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Belgium : <a href=\"https:\/\/www.dpd.com\/be\/fr\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Canada : <a href=\"https:\/\/www.canadapost-postescanada.ca\/track-reperage\/en#\/home\" target=\"_blank\" rel=\"noopener\">Canada Post<\/a><\/li><li>Lithuania : <a href=\"https:\/\/www.dpd.com\/lt\/lt\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>South Korea : <a href=\"https:\/\/www.koreapost.go.kr\/\" target=\"_blank\" rel=\"noopener\">Korea Post<\/a><\/li><li>Hong Kong : <a href=\"https:\/\/webapp.hongkongpost.hk\/en\/mail_tracking\/index.html\" target=\"_blank\" rel=\"noopener\">HongKong Post<\/a><\/li><li>Finland : <a href=\"https:\/\/www.posti.fi\/en\/tracking\" target=\"_blank\" rel=\"noopener\">Posti<\/a><\/li><li>Israel : <a href=\"https:\/\/israelpost.co.il\/en\/itemtrace\/\" target=\"_blank\" rel=\"noopener\">Israel Post<\/a><\/li><li>Latvia : <a href=\"https:\/\/www.dpd.com\/lv\/lv\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Singapore : <a href=\"https:\/\/www.singpost.com\/\" target=\"_blank\" rel=\"noopener\">Singapore Post<\/a><\/li><li>Croatia : <a href=\"https:\/\/www.posta.hr\/\" target=\"_blank\" rel=\"noopener\">Hrvatska Posta<\/a><\/li><li>Japan : <a href=\"https:\/\/www.post.japanpost.jp\/index_en.html\" target=\"_blank\" rel=\"noopener\">Japan Post<\/a><\/li><li>Ireland : <a href=\"https:\/\/dpd.ie\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Slovakia : <a href=\"https:\/\/www.dpd.com\/sk\/en\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Sweden : <a href=\"https:\/\/www.dpd.com\/nl\/en\/\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><li>Portugal : <a href=\"https:\/\/tracking.dpd.pt\/track-and-trace\" target=\"_blank\" rel=\"noopener\">DPD<\/a><\/li><\/ul><\/li><\/ul><p>If your country is not listed, you may send us an email by filling the form above and a member of our team will assist you via email.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1142\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1142\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I have more delivery Information?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1142\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1142\"><p>We ship to more than 90 countries worldwide. At Isabey we strive to offer delivery to our dear customers and to reduce delivery times. You will be able to find out all delivery options at checkout once you specified a delivery address.<\/p><p>Usually dispatched within 48 hours.<\/p><p>To have more delivery information, add all the desired products to your card and continue the checkout where you may fill your delivery address and we will propose you all the shippings options.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1143\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1143\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why my order is late ?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1143\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1143\"><p>If your order has been shipped and you received the email with the tracking number of your parcel, you may contact the transporter to have more information about the delivery time of your shipment.<\/p><p>We kindly inform you that once your order has been dispatched, the delivery time is in the hands of the transporter.<\/p><p>Please note that the delivery time may depends on your address.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1144\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-1144\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I order samples?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1144\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-1144\"><p>You can acquire our samples exclusively by purchasing the\u00a0<a href=\"https:\/\/isabeyparfums.com\/product\/isabeys-discovery-set\/\"><span style=\"text-decoration: underline;\">Discovery Set<\/span><\/a> as we do not offer individual sample sales.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1145\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-1145\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Why my samples are not completely filled? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1145\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-1145\"><p>Our samples are filled with 2 ml of fragrance, although the container has a capacity exceeding 2 ml.<\/p><p>Please note that the pictures displayed on the <span style=\"text-decoration: underline;\"><a href=\"https:\/\/isabeyparfums.com\/product\/isabeys-discovery-set\/\">Discovery Set<\/a><\/span> page are purely for illustrative purposes.\u00a0<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1146\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-1146\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are the products tested on animals?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1146\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-1146\"><p>We take pride in upholding a strict policy against the testing of our perfumes on animals. As part of our unwavering dedication to ethical principles and the welfare of living creatures, we have implemented comprehensive measures to ensure that no animals are subjected to any form of testing during the development and production processes of our perfumes.<\/p><p>Our products are considered as vegan.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1147\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-1147\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What is the difference between Parfum, Eau de Parfum, and Eau de Toilette?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1147\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-1147\"><p>These terms refer to the concentration of essential oils in a scent. Parfums or perfumes are the strongest strength with approximately 20-30% of essential oils. Eau de Parfum (EDP) represents midrange strength consisting of 10-15%, and Eau de Toilette (EDT) is the lightest strength containing the least amount of essential oils with a range of 3-8%.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1148\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-1148\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I make my fragrance last all day?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1148\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-1148\"><p>The most significant influence on scent longevity is ensuring that skin is properly moisturized prior to applying the scent. Layering products such as body lotions or oils with the same scent will also increase the longevity and intensity of a scent.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1149\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-1149\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What to do in case of an adverse event?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1149\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-1149\"><p>If you have experienced an adverse event after using one of our products, please fill out an Adverse Events Contact form <strong><a href=\"https:\/\/isabeyparfums.com\/en\/adverse-event-contact\/\">here<\/a><\/strong>.<\/p><p>Our team will review your submission as soon as possible.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7c1f1ba e-con-full jcs-sec e-flex e-con e-parent\" data-id=\"7c1f1ba\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f7ef214 elementor-widget elementor-widget-html\" data-id=\"f7ef214\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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