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Once your order has been prepared and shipped, we will promptly send you an email containing a tracking number. This tracking number will enable you to easily track the progress of your package by visiting the shipper’s website:

• If your order is shipped by DHL, you may tack it on dhl.com and enter your tracking number to stay updated on the status of your shipment.
• If your order is NOT shipped by DHL, you may track your shipment by visiting the following website depending on the country of delivery :
  • France : Colissimo
  • United States : USPS
  • United Kingdom : Parcelforce
  • Italy : BRT
  • Germany : DPD
  • Saudi Arabia : Saudi Post
  • Romania : Posta Romana
  • Switzerland : Swiss Post
  • United Arab Emirates : Emirates Post
  • Greece : ELTA
  • Autralia : Autralia Post
  • Spain : SEUR
  • Netherlands : DPD
  • Belgium : DPD
  • Canada : Canada Post
  • Lithuania : DPD
  • South Korea : Korea Post
  • Hong Kong : HongKong Post
  • Finland : Posti
  • Israel : Israel Post
  • Latvia : DPD
  • Singapore : Singapore Post
  • Croatia : Hrvatska Posta
  • Japan : Japan Post
  • Ireland : DPD
  • Slovakia : DPD
  • Sweden : DPD
  • Portugal : DPD

If your country is not listed, you may send us an email by filling the form above and a member of our team will assist you via email.

We ship to more than 90 countries worldwide. At Isabey we strive to offer delivery to our dear customers and to reduce delivery times. You will be able to find out all delivery options at checkout once you specified a delivery address.

Usually dispatched within 48 hours.

To have more delivery information, add all the desired products to your card and continue the checkout where you may fill your delivery address and we will propose you all the shippings options.

If your order has been shipped and you received the email with the tracking number of your parcel, you may contact the transporter to have more information about the delivery time of your shipment.

We kindly inform you that once your order has been dispatched, the delivery time is in the hands of the transporter.

Please note that the delivery time may depends on your address.

You can acquire our samples exclusively by purchasing the Discovery Set as we do not offer individual sample sales.

Our samples are filled with 2 ml of fragrance, although the container has a capacity exceeding 2 ml.

Please note that the pictures displayed on the Discovery Set page are purely for illustrative purposes. 

We take pride in upholding a strict policy against the testing of our perfumes on animals. As part of our unwavering dedication to ethical principles and the welfare of living creatures, we have implemented comprehensive measures to ensure that no animals are subjected to any form of testing during the development and production processes of our perfumes.

Our products are considered as vegan.

These terms refer to the concentration of essential oils in a scent. Parfums or perfumes are the strongest strength with approximately 20-30% of essential oils. Eau de Parfum (EDP) represents midrange strength consisting of 10-15%, and Eau de Toilette (EDT) is the lightest strength containing the least amount of essential oils with a range of 3-8%.

The most significant influence on scent longevity is ensuring that skin is properly moisturized prior to applying the scent. Layering products such as body lotions or oils with the same scent will also increase the longevity and intensity of a scent.

If you have experienced an adverse event after using one of our products, please fill out an Adverse Events Contact form here.

Our team will review your submission as soon as possible.